Frequently Asked Questions
1. What types of products do you sell?
We specialize in premium outdoor living products — fire pits, saunas, pool heaters, outdoor kitchens and BBQ islands, and storage sheds — from trusted brands like Aleko, Harvia, AquaCal, Videl, and The Outdoor Plus.
2. How do I place an order?
Browse our catalog, add items to your cart, and follow the checkout process — you'll enter shipping and payment details to complete your purchase.
3. Do you offer free shipping?
Yes — free shipping on all orders over $75. Orders under $75 ship for a flat $12. See our Shipping Policy.
4. How do I track my order?
You'll get a tracking number by email once your order ships.
5. What payment methods do you accept?
American Express, Discover, Mastercard, Visa, Diners Club, PayPal, Shop Pay, Apple Pay, and Google Pay.
6. Can I change or cancel my order after it's placed?
Only if it hasn't shipped yet — contact us as soon as possible and we'll do what we can.
7. Do you offer a price match guarantee?
Yes — see our Price Match Policy for details.
8. How long does it take to receive my order?
Orders are processed within 1–3 business days, and delivery typically takes 7–11 business days after shipment. Oversized items (sheds, saunas, heat pumps) may take a bit longer.
9. What is your return policy?
You have 14 days from delivery to request a return on eligible items — unused, unwashed, original packaging. See our Return and Refund Policy.
10. Do you ship internationally?
We currently ship to addresses within the United States only.
11. Do your products come with assembly instructions?
Most items include manufacturer assembly instructions in the box. Check the individual product page for specifics.
12. Do you offer warranties on your products?
Yes — all products are covered by their manufacturer's warranty, which varies by brand and item.
13. Can I get help choosing the right product?
Yes — reach out to us at info@outdoorstash.com or (365) 360-9272 and we'll help you find the right fit.
14. How do I care for my outdoor products?
Follow the manufacturer's care instructions included with your product. Regular cleaning and inspection helps prevent damage.
15. What if I have trouble with my product after purchase?
Contact us at info@outdoorstash.com or (365) 360-9272 and we'll help sort it out — replacement, return, or troubleshooting.